SHIPPING AND RETURNS
Each jewel is sent in its individual bag.
I offer free delivery by registered letter with a tracking number. If you want another delivery method, contact me, costs will be estimated.
VAEA DESIGNS will do its utmost to ensure that each order is shipped within an average of 2 working days, and a maximum of 7 working days.
For delivery to countries outside Europe, any import taxes and customs fees are entirely at the expense of the recipient.
However, if one 1 month after the indicative delivery date the product has not been delivered, for any reason other than force majeure, the sale may then be cancelled at the request of either party.
The Purchaser may obtain a refund of his deposit, excluding any compensation or damages.
Are considered as a case of force majeure relieving the seller of his obligation to deliver: war, riot, fire, strikes, accidents, the impossibility for himself to be supplied.
The seller shall inform the buyer, in a timely manner, of the cases and events listed above.
In any event, timely delivery can only take place if the buyer is up to date with his obligations towards the seller, whatever the cause.
Delivery times vary from one country to another. For metropolitan France, the Post office estimates a delivery time of 2 working days.
For overseas French territories, the indicative delivery time is extended from 5 to 15 working days depending on the Post Office.
For international customers, the indicative delivery time is 3 to 20 working days depending on the Post Office and the country you are.
The characteristics of the articles are presented on in each of the articles descriptions. The customer is fully informed that the images, photos and colours of the items offered for sale may not correspond to the actual colours due to the effect of the Internet browser, the computer screen used and its calibration.
If the customer is not satisfied, he has 14 days from the date of receipt of his order to return it and obtain a refund of the sums paid. This period includes the legal 14-day withdrawal period provided for in Articles L121-20 and following of the Consumer Code.
The item must be returned in its original condition and in its packaging, in tracking mail.
Items returned incomplete, defective, damaged, used or soiled, cannot be returned if they are not in a condition to be re-commercialized.
Custom orders are not refundable.
The returned item will be refunded to the customer within a maximum of 30 days from its receipt by Vaea Designs via the Etsy sales platform.
The refund will be made by crediting the amount to be refunded to the customer's bank account or PAYPAL account.
Items are returned at the customer's risk and expense.
For any request or complaint: