FAQ

Where does your jewels come from ?


All my jewels are handcrafted in my little workshop in France. I use quality materials selected by me and natural gemstones that have not been stained or chemically transformed.




What metal and materials do you use to create your jewellery?


I work with stainless steel gilded with fine gold or gold-plated. It is known for its hypoallergenic properties, high strength and durability. Moreover, it does not oxidize over time, unlike other metals. I also use a lot of brass, that I solder and saw myself. My creations can be composed of fine gemstones, shells and/or pearls. Fine stones are natural stones and can therefore vary in shape and colour. All my jewels are guaranteed cadmium, nickel and lead free.




What are your care tips to preserve your jewelry?


Vaea Designs jewelry is fine and delicate and therefore requires careful use, as for any jewel you wear.
To maintain your jewels in order to preserve them and enjoy them for a very long time, I recommend that you apply your perfume, creams and lacquers about fifteen minutes before putting on your jewels.
Chemicals can eventually alterate the gold or silver layer, tarnish the metal like brass and natural gemstones. Also remove your jewels when you shower, swim or do some household chores.
The oxidation of a metal is a process that is not very aesthetic but nevertheless completely natural, more or less accelerated by the acidity of everyone's skin, as well as your maintenance habits to preserve the longevity of your jewelry.
If your jewel breaks unusually or is defective, do not hesitate to contact me. Your satisfaction is my priority.




When will my order be sent ?


Orders are generally processed in 1 to 3 days, Monday to Friday. You will receive a confirmation of shipment with a tracking number by email from my Etsy shop.




What are your shipping and returns policy ?


What are your shipping and returns policy ? You can find all this information here.